These terms and conditions govern your use of Dog Directory, operated by Dog Directory Pty Ltd ABN 99 693 647 415. By using this website, purchasing a listing or subscription, creating a Dog Directory Bio page, or buying from a Creator through a Bio page, you agree to these terms.
About
Dog Directory is an Australian online platform that aggregates dog-friendly locations, pet products, brand profiles, and price comparisons. We also offer Dog Directory Bio, a link-in-bio service that lets dog creators, vets and pet businesses ("Creators") publish a page at dog.directory/username, share links, collect subscribers and sell digital products to their audience ("Buyers"). We provide directory information for general reference purposes only.
Use of The Site
You may use Dog Directory for lawful personal or business purposes only. You must not:
- Scrape, copy, or reproduce any part of this site without our written permission.
- Submit false, misleading, or inaccurate information in a listing or contact form.
- Use the site in any way that disrupts, damages, or impairs its functionality.
- Attempt to gain unauthorised access to any part of the site or its underlying systems.
- Impersonate any person, brand or business, or claim a username you have no right to.
- Publish unlawful, misleading, defamatory, sexually explicit or infringing content on a Bio page.
We reserve the right to suspend or terminate access to any user who breaches these terms.
Accuracy of Information
Dog Directory aggregates information from a variety of sources including business submissions, publicly available data, and third-party databases. While we take care to keep listings and product information accurate and up to date, we do not guarantee the accuracy, completeness, or currency of any information on the site. Opening hours, access rules, pricing, and product availability are subject to change without notice. You should verify important details directly with the relevant business or retailer before visiting or making a purchase.
Paid Listings and Subscriptions
Location Listings
Businesses may purchase a paid listing in the Dog Directory location directory. Paid listings provide enhanced visibility and additional features compared to free listings. Listing terms, inclusions, and pricing are set out on the relevant listings page at the time of purchase.
Brand and Product Listings
Brands and retailers may purchase a listing or profile in the Dog Directory product and brand directory. Listing terms, inclusions, and pricing are set out on the relevant listings page at the time of purchase.
Subscription Terms
Paid listings are sold as recurring subscriptions billed monthly or annually depending on the plan selected. Your subscription will automatically renew at the end of each billing period unless cancelled. By purchasing a subscription, you authorise Dog Directory to charge your nominated payment method on a recurring basis.
Listing Content
You are responsible for the accuracy of the information submitted in your listing. Dog Directory reserves the right to edit, reject, or remove any listing content that is inaccurate, misleading, inappropriate, or in breach of these terms.
Dog Directory Bio Pages
Dog Directory Bio is currently free. A free Bio page carries Dog Directory branding and may show a link back to Dog Directory. We may introduce paid plans in future. If we do, pricing and inclusions will be set out before you upgrade, and nothing on a free page will be charged without your agreement.
Your Account
You need a Dog Directory account to create a Bio page. You are responsible for keeping your login secure and for everything published under your account. You must be at least 18 years old to sell through a Bio page. Each account may hold one Bio page.
Usernames
Usernames are 3 to 30 characters and may contain lowercase letters, numbers, full stops and underscores. Names of brands, businesses, public figures and Dog Directory features are reserved. We may refuse, reclaim or reassign a username that impersonates someone, infringes a trade mark, is inactive, or is used in breach of these terms. You can change your username once every 7 days. Your old address redirects to the new one for 30 days and may then be released to others.
Your Content
You own the text, images, video and files you publish on your Bio page or import from another service. By publishing them you grant Dog Directory a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, resize and display that content for the purpose of operating and promoting the service. You must hold the rights to everything you publish, including content imported from Linktree or embedded from YouTube, Spotify and similar services, and you are responsible for complying with those services' terms.
Conduct
You must not use a Bio page to:
- Publish content that is unlawful, misleading, defamatory, obscene, sexually explicit, or that infringes someone else's rights.
- Present yourself as a veterinarian or other professional unless you are qualified and registered to practise in Australia, or present general information as professional veterinary or medical advice.
- Promote prohibited or restricted products, or make therapeutic claims about a product that have not been approved.
- Send spam, run scams or phishing, or collect visitor data for any purpose other than those described in our Privacy Policy.
- Impersonate any person, brand or business.
We may remove content, unpublish a page or close an account that breaches these terms, and we may act on reports made through the Report link on any Bio page. Where practical we will tell you by email first.
Selling Through Your Bio Page
Creators can sell digital products such as ebooks, guides, templates, spreadsheets, video and audio through their Bio page. Payments are processed by Stripe. To sell, you must open a Stripe connected account and accept the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Stripe may ask you for identity, business and bank details. We do not see your bank details or your card information.
You are the seller of record for every sale on your page. That means the contract of sale is between you and the Buyer, your name appears on the Buyer's card statement, and you are responsible for the product's description, quality, lawful content and delivery, for honouring the Australian Consumer Law consumer guarantees, and for handling refunds and chargebacks. You are also responsible for your own tax obligations on your sales, including GST and income tax. Dog Directory is not a party to the sale.
Payouts are made by Stripe to your nominated bank account under Stripe's payout schedule. Dog Directory never holds your funds.
Platform Fee
Dog Directory charges a platform fee of 10% of the sale price (including GST) on each sale. The fee is deducted automatically from each payment before it reaches your Stripe balance. At the start of each month we issue you a tax invoice for the previous month's fees. If you refund a sale in full, we refund our platform fee on that sale. Partial refunds do not reduce the fee. We may change the fee with at least 30 days' notice by email, and the new fee applies only to sales after that date.
Buying From a Creator
When you buy a digital product on a Bio page, you are buying from the Creator, not from Dog Directory. The Creator's name appears on your card statement. Prices are shown in Australian dollars and include GST where the Creator is registered for it.
After payment you receive a receipt by email with a download link. Download links work for 30 days and up to 20 downloads. Contact the Creator if you need access after that. Digital products are delivered immediately, so Creators are not required to refund for change of mind, but your rights under the Australian Consumer Law are not affected. If a product is faulty, not as described or not fit for purpose, you are entitled to a remedy from the Creator.
If you have a problem with a purchase, contact the Creator first using the details on their page or your receipt. If you cannot resolve it, email us at team@dog.directory and we will help put you in touch and, where we reasonably can, assist with the dispute. Dog Directory does not decide disputes between Buyers and Creators and is not liable for a Creator's products.
Audience Data
When a visitor subscribes, sends a message or buys from your page, we share their name, email address and the details of their message or order with you. You may use that information only to communicate with the person about your page, content and products, and only in accordance with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth), including a working unsubscribe option in every marketing email. Dog Directory also keeps a copy of this information and may use it as described in our Privacy Policy.
If you connect an email tool such as Kit, Mailchimp, Klaviyo, MailerLite or beehiiv, we pass subscriber details to that tool on your instruction, and its terms apply to that data.
Closing Your Page
You can unpublish or delete your Bio page at any time from the editor. We may suspend or close a page where these terms are breached, where a Stripe account is restricted, or where the page has been inactive for 12 months. On closure, existing Buyer download links keep working for their remaining period, uploaded files are deleted within 30 days, and order and invoice records are kept as required by law.
Payments
Payments for Dog Directory listings and subscriptions are processed in Australian dollars (AUD) by a third-party PCI-DSS compliant payment processor. We do not store your payment card details. Prices are inclusive of GST where applicable. Dog Directory Pty Ltd will appear on your billing statement. Sales made through a Creator's Bio page are processed by Stripe on the Creator's own account, and the Creator's name appears on the Buyer's statement.
Cancellations
Cancelling a Subscription
You may cancel your subscription at any time by contacting us at team@dog.directory or through your account settings (where available). Cancellation takes effect at the end of the current billing period. You will retain access to your paid listing features until that date.
Cancellation by Dog Directory
We reserve the right to cancel or suspend a listing or subscription at our discretion, including where a listing breaches these terms, contains inaccurate or misleading information, or where payment has failed. In such cases, we will notify you by email.
Refunds
General Policy
Dog Directory does not offer refunds for change of mind on subscription purchases. This is consistent with the nature of digital services and listing access, which are made available immediately upon purchase.
Australian Consumer Law
Nothing in these terms limits your rights under the Australian Consumer Law (ACL). If a service is not provided with due care and skill, or is not fit for the purpose for which it was supplied, you may be entitled to a remedy under the ACL. To make a claim, contact us at team@dog.directory.
Billing Errors
If you believe you have been charged incorrectly, contact us within 30 days of the charge at team@dog.directory. We will investigate and, where an error has occurred, issue a refund or credit promptly.
Annual Subscriptions
If you have purchased an annual subscription and Dog Directory is unable to provide the service as described, we will offer a pro-rata refund for the unused portion of your subscription period.
Creator Sales
Refunds for digital products bought on a Bio page are decided and paid by the Creator, consistent with the Australian Consumer Law. Dog Directory does not refund Creator sales directly. If a Creator refunds a sale in full, our platform fee on that sale is also refunded to the Creator.
Affiliate Links and Third Party Products
Dog Directory includes affiliate links to pet product retailers, including in product widgets that Creators may place on their Bio pages. We may earn a commission if you purchase a product through one of these links, at no extra cost to you. Creators may also add their own affiliate links to their pages. These are marked as sponsored and any commission from them goes to the Creator. We do not endorse any specific product or retailer, and we are not responsible for the quality, safety, accuracy, or availability of any third-party products or services. Any purchase you make through an affiliate link is a transaction between you and the retailer, subject to their terms and conditions. See our Affiliate Disclosure for more detail.
Intellectual Property
All content on Dog Directory, including text, images, logos, and data compilations, is owned by or licensed to Dog Directory Pty Ltd. You may not reproduce, republish, or distribute any content from this site without our prior written consent. You retain ownership of any content you submit to us (such as listing descriptions, photos, or anything you publish on a Bio page), but by submitting it you grant Dog Directory a non-exclusive, royalty-free licence to use, display, and modify that content in connection with operating the platform. If you believe content on a Bio page infringes your copyright or trade mark, email team@dog.directory with the page address and details of your rights, and we will review it and remove it where appropriate.
Limitation of Liability
To the maximum extent permitted by law, Dog Directory Pty Ltd is not liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of this site, reliance on information published on this site, content published by Creators on Bio pages, any product bought from a Creator, or any transaction conducted with a third-party retailer or business listed on the site. Our total liability to you in connection with any claim related to a paid listing or subscription is limited to the amount you paid for that listing or subscription in the three months preceding the claim. Our total liability to a Creator in connection with the Bio service is limited to the platform fees that Creator paid us in the three months preceding the claim.
Privacy
Our collection and use of personal information is governed by our Privacy Policy. By using this site, you consent to the practices described in that policy.
Changes to Terms
We may update these terms from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of the site, your subscription or your Bio page after changes constitutes acceptance of the updated terms. Where changes materially affect paid subscribers or Creators with a connected Stripe account, we will notify you by email at least 14 days in advance.
Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
Contact
For any questions about these terms, cancellations, refunds, or listing enquiries, contact us at team@dog.directory.
